All You Need to Know About the Features of VoIP

Voice over Internet Protocol (VoIP) has gained quite a lot of popularity in recent times because of the countless benefits it offers. It has allowed people to get rid of the traditional phone system and shift to something with better features. VoIP will enable you to talk through phone calls over the internet.

If you’re someone who wants to know what features you can enjoy with a VoIP connection, then this article is what you need to read right now. It will walk you through the various features that this technology has to offer so that it gets easy for you to get rid of the useless telephone line connection, which does nothing except consuming a chunk of your bank balance.

Here are the features of VoIP that make it more convenient than the traditional telephone line system.

Mobile and Desktop App

As a business owner, all you are looking for is easy solutions, and VoIP offers you a great solution, i.e., mobile and desktop apps. You don’t necessarily need to use a telephone device for VoIP phone calls. You can call others through your mobile phone and desktop, which is a great blessing for small businesses.

Low Cost

One of the best features of VoIP, as compared to other services, is that you don’t need to spend a considerable amount on calling people. With VoIP, you can save a lot of money since businesses need to communicate with their clients daily.

Multiple Offices in One System

If you have offices in multiple locations and are using a telephone line, you would install a separate line for each office. On the other hand, VoIP allows you to connect various offices based on different locations under the same VoIP connection. You don’t need to invest money in buying numerous links.

HD Voice

As a business, you need to communicate with others efficiently, and the best way to do so is to have a crystal-clear voice being sent out from your side. The person on the other end would be impressed by the HD call quality, and they wouldn’t face any difficulty while listening to what you’re saying.

Voicemail Features

Voicemail is another excellent feature that helps you communicate with the customers when you are not available to talk, but the voicemail feature in VoIP is different from the traditional voicemail option present in regular telephone lines.

Voicemail on Email

Another great voicemail feature that VoIP offers is sending the voicemail message to your email ID, saving you from the hassle of listening to those messages on your telephone device. If you are out of your office for some reason, you can always check your email on your smartphone to read the transcribed messages that people have left in your voicemail.

Call Recording

As a small business owner, you would love to record phone calls so that you can refer to them later on. Sometimes, it is challenging to remember little details such as names and numbers that someone told you during a phone call, and that’s when the VoIP call recording feature comes in handy. It allows you to listen to your phone call as many times as you want. Moreover, you may also want to record calls for security reasons since people tend to discuss confidential details through phone calls. With a call recording option, you can keep an eye on what information your employees send out through calls.

CRM Integration

Customer Relationship Management (CRM) integration is an excellent idea for small businesses because it saves time and helps your business grow in multiple ways. For instance, when a customer calls you, the CRM tool will record all of their details, including their name, number, time of call, call duration, and in some cases, call recording as well.

It also acts as a great marketing tool since it studies and analyses customer behavior and suggests what you should do to keep your customers happy. With CRM integration and acceptable business practices, your business will likely flourish and grow to become a significant player in the market.

Increased Mobility

One of the significant benefits of using VoIP instead of the traditional telephone lines is that you can move around and access the VoIP connection, as long as you are connected to the internet. On the other hand, telephone devices had the restriction of staying at a particular location only since they were not connected to the internet.

Customizable Music on Hold

Putting a call on hold means that you will make the other person wait for some time. Doing so can negatively affect your business since your customer might get bored waiting for you and instantly end the call, making you lose the chance of earning profit. With VoIP, you have the option of setting the music of your choice as the hold tune to decrease the chances of the person to end the call.

Auto Attendant

As a business owner, you want your customers to have a great experience when they reach you via a phone call. A great way to improve caller satisfaction is to use the auto attendant feature that VoIP systems offer. It allows you to set up a menu that will direct your caller to the relevant department they want to have a word with. A virtual attendant will answer the call, welcome the caller and connect them to the right person. The auto-attendant feature leaves the caller satisfied and creates an excellent impression of your company.

Conference Calls

As a business owner, you likely need to include multiple people on the same phone call. This feature is not available in the traditional telephone lines, but you can host a conference call with VoIP. Be it an internal office meeting or a conference call, including multiple clients, VoIP will help you.

After all

The features VoIP offers are great for small and medium businesses since they allow the company to operate in the best possible way. Using a VoIP connection will keep you from missing important calls and leaving your customers dissatisfied, and it will allow you to gain profits in the long run.