Transparent pricing for teams of all sizes
Plans are for business use only. Choose your team size to see your base monthly rate per user. Taxes and fees are additional.
Base plan rates for 1 user: Standard $29.99 per user per month; Business Pro $34.99 per user per month; Advanced $49.99 per user per month. Government taxes and fees and provider fees are additional.
- Unlimited calling within the US
- Free number transfer
- AI voicemail transcription
14-day free trial available
Paid service starts automatically when the trial ends unless you cancel.
Trial & cancellation details- HD voice
- 500 toll-free minutes
- Unlimited virtual fax
14-day free trial available
Paid service starts automatically when the trial ends unless you cancel.
Trial & cancellation details- AI call transcriptions
- Contact center solution
- Popular CRM integrations
14-day free trial available
Paid service starts automatically when the trial ends unless you cancel.
Trial & cancellation detailsBase plan subtotal = rate per user × number of users
Base rates are fixed within each team-size range. Government taxes and fees and Nemerald provider fees are additional. Optional features may cost extra.
Applicable taxes and fees are calculated when each invoice is generated and may change from month to month. How taxes and fees work.
Have 100+ users? Contact us for team pricing.
Compare plan features
Find out exactly what's included in every tier.
| Feature | Standard For small teams | Most Popular Business Pro | Advanced For contact centers |
|---|---|---|---|
The Essentials | |||
| Unlimited Calling within the US/CA/Mexico | Included | Included | Included |
| Free Local & Toll-Free Number | Included | Included | Included |
| Keep Your Current Number | Included | Included | Included |
| Call Controls (Transfer, Hold, Mute, etc.) | Included | Included | Included |
| Customizable Hold Music | Included | Included | Included |
| Unlimited Multi-Level Auto Attendant | Included | Included | Included |
| Dial by Name Directory | Included | Included | Included |
| Call Continuity | Included | Included | Included |
| Simultaneous Ring | Included | Included | Included |
| Call Forwarding | Included | Included | Included |
| Call Waiting | Included | Included | Included |
| Do Not Disturb | Included | Included | Included |
| HD Voice | Not included | Included | Included |
| Virtual Fax Machine | Not included | 1 | 5 |
| 24/7 Support | Not included | Included | Included |
| Call Queues | Not included | Not included | Included |
| Toll-Free Minutes | Optional | 500 | 1000 |
Productivity | |||
| Team Presence | Included | Included | Included |
| Voicemail to Email | Included | Included | Included |
| AI Voicemail Transcription | Included | Included | Included |
| AI Call Transcriptions | Not included | Not included | Included |
| AI Call Summaries | Not included | Not included | Included |
Unified Communications Tools | |||
| Nemerald App for Mac | Included | Included | Included |
| Nemerald App for Windows | Included | Included | Included |
| Nemerald App for iOS | Included | Included | Included |
| Nemerald App for Android | Included | Included | Included |
Meetings | |||
| Unlimited Conference Calls | Not included | up to 10 participants | up to 50 participants |
| Unlimited Video Calling (Peer-to-Peer) | Not included | Not included | Included |
Team Collaboration & Messaging | |||
| Team Messaging and Collaboration | Included | Included | Included |
| Private Group Messaging | Included | Included | Included |
| Business SMS | Not included | Optional | 1000 |
Analytics & Reports | |||
| Call History | Included | Included | Included |
| Call Log Reports | Not included | Included | Included |
Administration | |||
| Admin Portal | Not included | Included | Included |
| User Portal | Not included | Included | Included |
| Dashboard | Not included | Included | Included |
| Call Recording | Not included | Optional | Included |
| Dedicated Account Manager | Not included | Not included | Included |
Most Popular Integrations | |||
| Google Contacts | Not included | Optional | Included |
| Microsoft 365 Contacts | Not included | Optional | Included |
| HubSpot | Not included | Optional | Included |
| Zendesk | Not included | Optional | Included |
| Zoho | Not included | Optional | Included |
| Microsoft Dynamics 365 | Not included | Optional | Included |
| Custom CRM | Not included | Contact Sales | Contact Sales |
Phones | |||
| Bring Your Own Device (BYOD) | Included | Included | Included |
| Phone Lease Options: Desk and Conference Phones | Included | Included | Included |
| Desk Phone | Included | Included | Included |
| Conference Phone | Included | Included | Included |
| Cordless Phone | Included | Included | Included |
Frequently asked questions
Answers about your trial, plan pricing, taxes, and fees.
Your 14-day trial automatically converts to paid service unless you cancel before the trial ends. Your first invoice is issued and you are first charged when the trial ends.
To cancel during the trial and avoid service charges, send a written request to billing@nemerald.com before your trial ends.
Email your written request to billing@nemerald.com. A telephone call is not required.
Cancel before your trial ends to avoid service charges. After paid month-to-month service begins, cancellation requires 30 days’ written notice and service charges remain payable during that period. Fixed-term commitments and equipment installment agreements have separate obligations.
Choose your team size to see the fixed base monthly rate per user for each plan. Multiply that rate by your number of users for your base plan subtotal. Government taxes and fees and Nemerald provider fees are additional. Optional features may cost extra.
Applicable government taxes and fees and Nemerald provider fees are calculated when each invoice is generated. These amounts may change from month to month. Provider fees are separate from government taxes and fees.
Still have questions?
Our team of communication experts is here to help you find the perfect setup for your business. Let's talk it through.