27 docs tagged with "Android"

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After you’ve logged into the app, you’ll see a user interface as shown in a screenshot below:

In the App Settings, you can set Call Forwarding, Voicemail, and other features according to your needs.

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Using the mobile app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of colleagues using a ‘Group’ chat.

The ‘Contacts’ Tab is where you can find contacts of all your colleagues and clients.

To create a new contact, tap on theApp iconicon.

To call a phone number that is in your device’s contacts list and is not imported into the mobile app:

If you are experiencing issues with app notifications while in Do Not Disturb (DND) mode, follow these steps to configure your device for optimal notification delivery. Note that in silent mode, there is no ringtone or vibration for incoming calls or notifications.

Availability of this feature depends on your service configuration. Contact support for details.

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To import a contact from your Android device into the mobile app:

To use a QR code that you received in an email from your PBX Administrator:

There are several ways to initiate an outgoing call from the mobile app:

When you open the app for the first time, you will need to enter the authentication credentials stated in the email you received from the PBX Admin into the fields described below:

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To create a new chat: 

During a call, if you need to make an outgoing call while putting the current call on hold:

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With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:

Availability of this feature depends on your service configuration. Contact support for details.

When you make dozens of calls every day, it is very hard to remember the details of every single call. By filling in a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find them later, when you’ll need them.

A Contact’s Profile contains all the details regarding a person or an organization, including the history of communication with your company.

Upon receiving an incoming call, on your mobile device, you will see the following screen:

Copying a text message