Viewing and sharing a call recording

Availability of this feature depends on your service configuration. Contact support for details.

Looking for an PC or iOS version of this article?

When you record a call using your mobile or desktop app, this call recording gets synchronized between all your devices. It means that you can listen to the recording of a call on your mobile device, even if it was recorded from your desktop application.

To access a call recording from your mobile app:

1. Open yourconversation historywith a contact.
2. Calls that have a voice recording will have anicon.

1. Tap on a ‘View details’ link of a call which recording you’d like to listen to.
2. On the Call Details panel, press theicon to playback a call recording.

To share a call recording with other applications on your device:

1. Open the details of a call with the recording you would like to share.
2. Tap on the menu icon.
3. Tap on the "Share recording".

1. Choose an application on your device where you’d like to send a recording.

You can choose this same application from the list to share a recording with your colleagues who use this app.

* Please check the availability of this feature with your PBX Administrator.

Related articles

• Chats and messages overview
• Working with call details