38 docs tagged with "desktop"

1. Jitter buffer length control (helps to improve call quality in case of unstable internet connections).

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Availability of this feature depends on your service configuration. Contact support for details.

Looking for an Android or iOS version of this article?

Looking for an Android or iOS version of this article?

Availability of this feature depends on your service configuration. Contact support for details.

In the Users tab, you can see all your colleagues with their presence statuses.

Availability of this feature depends on your service configuration. Contact support for details.

To create a group chat:

To remove a message:

After you’ve logged into the app, you’ll see a user interface as shown in a screenshot below:

During a call, you can transfer a call, put a call on hold, create a conference, and much more. You can access those features by utilizing the UI components described below:

The click-to-call (or click-to-dial) feature lets you dial phone numbers by clicking specially formatted links on websites, CRM or other web or native applications.

You can configure a pop-up window during incoming calls and voicemails, trigger auto-recording of all calls as well as set the storage location for records in the General section. All forwarding rules, as well as enabling the possibility to receive a second call can be set in Call settings. Device selection for speakers and microphone in the Audio section. All camera-related features for video calls can be found in the Video section.

The Highlight-To-Call feature allows you to highlight a phone number anywhere on the computer screen and automatically make a call via the Softphone app on Windows.

You can add personal external contacts to your contacts list. The details of such contacts will be available to you only.

Your desktop app allows you to add additional notes to each call. You can add a call purpose and add comments with the details of your conversations.

To start using the app on your Mac or Windows PC, click on the app iconApp iconin the launchpad (Mac) or Start menu (Windows). Then enter the authentication parameters in the email you received from your PBX Admin, as shown below.

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You can view all the available hotkeys in the Hotkeys settings tab.

Adding/removing users in a group chat

There are several ways you can make an outgoing call from the desktop app:

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Replying with a quotation is used when you want to reply to a specific message in a chat.

You can search for information in chat using various filters:

To send a file:

To send a voice message:

To share a message, file, or call record from one chat to another:

Speed dial list can contain phone numbers for a one-click call and indicators showing states of various features of your phone system.

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With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:

1. Turn on your video camera for testing.

To view or edit contact details, click on the iconApp iconin the upper right corner of the chat panel.

You can view the history of all your incoming and outgoing calls through the Calls tab .

In case when you’re unable to pick up a call, you can send it to a voicemail. It can be enabled in your desktop app or by your PBX administrator.

When you make dozens of calls every day, it is very hard to remember the details of every single call. By filling in a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find them later, when you’ll need them.

Availability of this feature depends on your service configuration. Contact support for details.

When you receive an incoming call: