Block phone numbers
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You can block incoming calls and SMS from the selected contacts and phone numbers.
NOTE:Blocked contacts are shared across your entire organisation, so if you block a number, it will also appear on other users' blocked list.
How to block a new contact
To block a new number:
- Navigate to Menu > Blocked.
- In the text field, enter the phone number, then click on that number under the "New contact" header.
- In the appeared pop-up, optionally specify the contact name and the reason for blocking this number.
- Press the "Block" button to confirm.
How to block an existing contact
To block an existing contact:
- Navigate to Contacts tab.
- Find and select the contact in the list.
- In the contact profile, click on the three-dots menu and select "Block".
- Alternatively, right-click on the record in the contact list and in the context menu select "Block".
How to unblock a contact
To unblock a blocked contact:
- Navigate to Menu > Blocked.
- Find and select the contact in the list.
- In the blocked contact profile, click the "Unblock" button.
