During a call: Hold, DTMF, Recording

During a call, you can transfer a call, put a call on hold, create a conference, and much more. You can access those features by utilizing the UI components described below:

1. Call panel. You can access a call panel by clicking on a contact you’re currently talking to in the list of contacts, chats, or calls, or by double-clicking on an Active Line.
2. Active lines panel. This is where all your active calls will be displayed.
3. Pop-up window. This panel will automatically pop up if a contact you’re talking to is not selected in the tabs panel.

Put a call on hold

To put a call on hold:

Click theicon on the Call panel or in the Pop-up window.

OR

Click on theicon in the Active Lines panel and choose Hold from the dropdown menu.

To resume a call from hold:

Click the same icon again to resume.

How to send DTMF-signals

Click on theicon on the Call panel or at the Pop-up window to open the dial-pad. You can use it to send a DTMF signal during a call.

Please, note that the dial pad from the Search Bar area doesn’t transmit DTMF signals.

Turn personal call recording on/off *

To turn the call recording on/off during a call:

Click theicon on a Call panel or Pop-up window.

OR

Click on theicon of an Active Line and select Recording from the drop-down menu.

* Please check the availability of this feature with your PBX Administrator.