Call parking
Availability of this feature depends on your service configuration. Contact support for details.
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Call Parking feature allows you to put a call on hold from one extension (or device) and retrieve it from another extension (or device) with permission to do so.
To park a call:
- Click the transfer icon
on a Call panel or Pop-up window .
OR
- Click on the call menu icon
of an Active Line and select Transfer from the drop-down menu.
- Choose a parking slot from the “Parking” list, then confirm action. The current call will be parked, and your Active Line will be released.
Note: if all parking slots are busy, you will not see any parking slots in the list.
Retrieve a parked call
A parked call will be displayed under the Search Bar. It will be visible to all your colleagues, and they will be able to pick up this call from a parking slot. Click on the phone icon to retrieve a call.
* Please check the availability of this feature with your PBX Administrator.