90 docs tagged with "General"

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After you’ve logged into the app, you’ll see a user interface as shown in a screenshot below:

In the App Settings, you can set Call Forwarding, Voicemail, and other features according to your needs.

In the App Settings, you can set Call Forwarding, Voicemail, and some other features according to your needs.

1. Jitter buffer length control (helps to improve call quality in case of unstable internet connections).

Looking for an PC/Mac or iOS version of this article?

Looking for an Android or iOS version of this article?

Looking for an Android or PC/Mac version of this article?

Availability of this feature depends on your service configuration. Contact support for details.

Looking for an PC/Mac or iOS version of this article?

Looking for an Android or iOS version of this article?

Looking for an PC/Mac or Android version of this article?

Looking for an Android or iOS version of this article?

Using the mobile app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of colleagues using a ‘Group’ chat.

Using the mobile app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of colleagues using a ‘Group’ chat.

Availability of this feature depends on your service configuration. Contact support for details.

In the Users tab, you can see all your colleagues with their presence statuses.

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The ‘Contacts’ Tab is where you can find contacts of all your colleagues and clients.

To create a new contact, tap on theApp iconicon.

To create a new contact:

Availability of this feature depends on your service configuration. Contact support for details.

To create a group chat:

To remove a message:

After you’ve logged into the app, you’ll see a user interface as shown in a screenshot below:

To call a phone number that is in your device’s contacts list and is not imported into the mobile app:

To call a phone number that is in your device’s contacts list and is not imported into the mobile app:

If you are experiencing issues with app notifications while in Do Not Disturb (DND) mode, follow these steps to configure your device for optimal notification delivery. Note that in silent mode, there is no ringtone or vibration for incoming calls or notifications.

During a call, you can transfer a call, put a call on hold, create a conference, and much more. You can access those features by utilizing the UI components described below:

The click-to-call (or click-to-dial) feature lets you dial phone numbers by clicking specially formatted links on websites, CRM or other web or native applications.

You can configure a pop-up window during incoming calls and voicemails, trigger auto-recording of all calls as well as set the storage location for records in the General section. All forwarding rules, as well as enabling the possibility to receive a second call can be set in Call settings. Device selection for speakers and microphone in the Audio section. All camera-related features for video calls can be found in the Video section.

The Highlight-To-Call feature allows you to highlight a phone number anywhere on the computer screen and automatically make a call via the Softphone app on Windows.

You can add personal external contacts to your contacts list. The details of such contacts will be available to you only.

Your desktop app allows you to add additional notes to each call. You can add a call purpose and add comments with the details of your conversations.

To start using the app on your Mac or Windows PC, click on the app iconApp iconin the launchpad (Mac) or Start menu (Windows). Then enter the authentication parameters in the email you received from your PBX Admin, as shown below.

Availability of this feature depends on your service configuration. Contact support for details.

Availability of this feature depends on your service configuration. Contact support for details.

Looking for an iOS or PC/Mac version of this article?

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To import a contact from your Android device into the mobile app:

To import a contact from your iOS device into the mobile app:

After you’ve logged into the app, you’ll see a user interface as shown in the screenshot below:

You can view all the available hotkeys in the Hotkeys settings tab.

To use a QR code that you received in an email from your PBX Administrator:

There are several ways to initiate an outgoing call from the mobile app:

There are several ways to initiate an outgoing call from the mobile app:

Adding/removing users in a group chat

When you open the app for the first time, you will need to enter the authentication credentials stated in the email you received from the PBX Admin into the fields described below:

There are several ways you can make an outgoing call from the desktop app:

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Replying with a quotation is used when you want to reply to a specific message in a chat.

You can search for information in chat using various filters:

To send a file:

To send a voice message:

Availability of this feature depends on your service configuration. Contact support for details.

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Sending a text message

To share a message, file, or call record from one chat to another:

Speed dial list can contain phone numbers for a one-click call and indicators showing states of various features of your phone system.

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To create a new chat: 

To create a new group chat:

You can seamlessly transfer a live call from your desktop app to your mobile app, or from your mobile app to your desktop app, with no interruption. This is useful for taking your work on the go.

During a call, if you need to make an outgoing call while putting the current call on hold:

During a call, if you need to make an outgoing call while putting the current call on hold:

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With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:

With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:

With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:

1. Turn on your video camera for testing.

To view or edit contact details, click on the iconApp iconin the upper right corner of the chat panel.

Availability of this feature depends on your service configuration. Contact support for details.

Availability of this feature depends on your service configuration. Contact support for details.

You can view the history of all your incoming and outgoing calls through the Calls tab .

In case when you’re unable to pick up a call, you can send it to a voicemail. It can be enabled in your desktop app or by your PBX administrator.

When you make dozens of calls every day, it is very hard to remember the details of every single call. By filling in a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find them later, when you’ll need them.

When you make dozens of calls every day, it is tough to remember the details of every single call. By filling in a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find them when you need them later.

Availability of this feature depends on your service configuration. Contact support for details.

A Contact’s Profile contains all the details regarding a person or an organization, including the history of communication with your company.

Contact’s Profile

When you receive an incoming call:

Upon receiving an incoming call, on your mobile device, you will see the following screen:

Upon receiving an incoming call, on your mobile device, you will see the following screen:

Copying a text message

Copying a text message