How to add and delete a contact
You can add personal external contacts to your contacts list. The details of such contacts will be available to you only.
How to add notes to a call
Your desktop app allows you to add additional notes to each call. You can add a call purpose and add comments with the details of your conversations.
Audio settings
1. Jitter buffer length control (helps to improve call quality in case of unstable internet connections).
Block phone numbers
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Viewing call history
You can view the history of all your incoming and outgoing calls through the Calls tab .
During a call: Hold, DTMF, Recording
During a call, you can transfer a call, put a call on hold, create a conference, and much more. You can access those features by utilizing the UI components described below:
Call parking
Availability of this feature depends on your service configuration. Contact support for details.
Call Settings
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Call transfer
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Chats and messages overview
Availability of this feature depends on your service configuration. Contact support for details.
Starting a conference call
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Contacts and Users overview
In the Users tab, you can see all your colleagues with their presence statuses.
Creating a chat / Sending SMS
Availability of this feature depends on your service configuration. Contact support for details.
Creating a group chat
To create a group chat:
General App Settings
You can configure a pop-up window during incoming calls and voicemails, trigger auto-recording of all calls as well as set the storage location for records in the General section. All forwarding rules, as well as enabling the possibility to receive a second call can be set in Call settings. Device selection for speakers and microphone in the Audio section. All camera-related features for video calls can be found in the Video section.
Working with incoming call
When you receive an incoming call:
List of hotkeys
You can view all the available hotkeys in the Hotkeys settings tab.
How to log in to the app
To start using the app on your Mac or Windows PC, click on the app iconApp iconin the launchpad (Mac) or Start menu (Windows). Then enter the authentication parameters in the email you received from your PBX Admin, as shown below.
Managing participants in a group chat
Adding/removing users in a group chat
Outgoing call
There are several ways you can make an outgoing call from the desktop app:
Deleting chat history and messages
To remove a message:
Replying to a message
Replying with a quotation is used when you want to reply to a specific message in a chat.
Search in a chat
You can search for information in chat using various filters:
Sending a file
To send a file:
Sending a voice message
To send a voice message:
Sharing messages
To share a message, file, or call record from one chat to another:
Speed Dial overview
Speed dial list can contain phone numbers for a one-click call and indicators showing states of various features of your phone system.
How to start working with your Desktop App
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Desktop app overview
After you’ve logged into the app, you’ll see a user interface as shown in a screenshot below:
User presence status
With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:
Video settings
1. Turn on your video camera for testing.
Viewing and editing contact details
To view or edit contact details, click on the iconApp iconin the upper right corner of the chat panel.
Voicemail settings
In case when you’re unable to pick up a call, you can send it to a voicemail. It can be enabled in your desktop app or by your PBX administrator.
Working with call recordings
Availability of this feature depends on your service configuration. Contact support for details.
Enabling Click-to-Call (Windows)
The click-to-call (or click-to-dial) feature lets you dial phone numbers by clicking specially formatted links on websites, CRM or other web or native applications.
Highlight-To-Call
The Highlight-To-Call feature allows you to highlight a phone number anywhere on the computer screen and automatically make a call via the Softphone app on Windows.
Remove participants from a conference
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