Add a participant to a conference
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App Settings
In the App Settings, you can set Call Forwarding, Voicemail, and some other features according to your needs.
Block phone numbers
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How to park a call
Availability of this feature depends on your service configuration. Contact support for details.
Call Settings
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Chats and messages
Using the mobile app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of colleagues using a ‘Group’ chat.
Contacts tab
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Starting a Group chat
To create a new group chat:
Create a new contact
To create a new contact:
Dial a contact from a device’s phone book
To call a phone number that is in your device’s contacts list and is not imported into the mobile app:
Import contacts
To import a contact from your iOS device into the mobile app:
Working with incoming calls
Upon receiving an incoming call, on your mobile device, you will see the following screen:
Viewing and sharing a call recording
Availability of this feature depends on your service configuration. Contact support for details.
Making outgoing calls
There are several ways to initiate an outgoing call from the mobile app:
Sending messages and media
Sending a text message
Sending an SMS message
Availability of this feature depends on your service configuration. Contact support for details.
How to start working with your iOS App
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Switching between two lines during a call
During a call, if you need to make an outgoing call while putting the current call on hold:
Transfer a call
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iOS app Overview
After you’ve logged into the app, you’ll see a user interface as shown in the screenshot below:
User presence statuses
With the help of various user statuses your mobile app allows you to share your availability with the team and check the availability of your colleagues. There are 5 different states a user can have:
Working with call details
When you make dozens of calls every day, it is tough to remember the details of every single call. By filling in a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find them when you need them later.
Working with contacts
Contact’s Profile
Working with messages
Copying a text message
Remove participants from a conference
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Switching a call between apps
You can seamlessly transfer a live call from your desktop app to your mobile app, or from your mobile app to your desktop app, with no interruption. This is useful for taking your work on the go.